Category: Strategy
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Why Empathy Is the Heart of User-Centric Design (and How to Build It)
Think about the last product or service you truly loved. It probably felt like it was designed just for you—as if the designers knew exactly what you needed, what you struggled with, and how to make your life easier. How did they achieve that? The answer is simpler—and more profound—than you might imagine: empathy. Empathy…
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Reset by Dan Heath: How to Change What’s Not Working Without Burning Everything Down
We’ve all been there—watching a system, team, or workflow spin its wheels despite our best efforts. Maybe it’s a sluggish customer service process that never seems to improve, or a team meeting that feels like it exists solely to drain morale. You want change, but adding more pressure, more people, or more tools just doesn’t…
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Trump’s AI Executive Order: Innovation, Deregulation, and the Risks of Unchecked AI
Artificial intelligence is reshaping industries at an unprecedented pace, sparking debates about its regulation, ethical implications, and economic impact. The latest policy shift under President Donald Trump’s administration accelerates this conversation, with an executive order that prioritizes rapid AI development over regulatory safeguards. While this move is hailed as a victory for innovation, critics warn…